We always strive to exceed expectations by working to provide an immediate response on most issues. We do NOT have an automated attendant as a first line of response. A live person will answer the phone during working hours and can either get a ticket started or get you routed to a technician who can help. Emergencies will be responded to right away, whether onsite or remotely. For non-emergency situations, we usually respond within a couple of hours. We have an after-hours emergency number where you can leave a message and a technician will be paged. There will NEVER be a time where you will not get a response for several days.